What do we offer
A reliable stage system – that matters!
SCALA offers Service Level Agreements (SLA) to ensure your installation is ready to perform. This requires regular inspection and maintenance as well as guaranteed access to an expert in case of emergency. Following consultation with the technical director, SCALA offers a dedicated SLA that suits your installations and meets your expectations.
Basically, there are three different packages. These packages differ in standby and response facilities, the emergency services, but have in common SCALA’s annual relevant inspection and maintenance services.
Your stage system is basic or standardized, no SYB control system with release 2.5 or higher, complexity of shows and performances are limited dependent on the usability of the stage system.
In this case it is not necessary to demand the immediate employment of our emergency service. During office hours your request can be addressed to the SCALA Service Desk, either by phone or digitally via our website. SCALA will get in contact within 2 working days. Depending on the complexity of your request, SCALA will offer a solution for your staff to execute or will plan an intervention on site within a week.
Your stage system is medium-sized, consists of some special applications, your SYB control system release is 2000, 2.5 or higher, your shows and performances partly depend on the usability of the stage system.
SCALA will install and maintain a secured remote connection. During office hours your request can be addressed to the SCALA Service Desk, either by phone or digitally via our website. SCALA will get in contact within 1 working day.
If necessary, an expert can enter into your control system via this remote connection, analyse log-files and diagnose the issue. Based on this, advice will be offered on how to solve the issue by your staff or SCALA will plan an intervention by our specialist on site.
Should an intervention on site be necessary, this will be planned within 3 working days.
Your stage system is medium-sized to high-end, complex and/or specialized. Your SYB control system release is 2000, 2.5 or higher. An interruption in the usability of the stage system has direct consequences on your shows and performances.
SCALA will install and maintain a secured remote connection. To ensure direct access to SCALA experts, SCALA offers a subscription on the SCALA Hotline, on software updates for bug fixing and priority access to new releases.
Whenever requested via the Hotline, our experts can enter your control system via this remote connection, analyse log-files and diagnose the issue. Based on this, advice will be offered to solve the issue by your staff or SCALA will plan an intervention by our specialist on site.
Should an intervention on site be necessary, this will be planned within 1 working day.
How WE Work
Annual inspections and maintenance are essential for the daily use and lifespan of your installation. In case of human interaction, like in theatres and opera’s, safety on stage for operators and artists is a precondition. Following EU-legislation and regulations in the Machine Directive, the owner of an installation ensures maintenance and machine inspections for proper functioning.
SCALA serves its customers with overall maintenance and inspection programs that are in accordance with the applicable regulations. SCALA staff is skilled in safety inspections and maintenance of theatre- and opera-installations.
As a Certified Excellence Partner of Bosch Rexroth, SCALA has access to Rexroth databases, experts and developers. SCALA is trained, skilled and can scale up using Rexroths expert pool.
SCALA provides long-term maintenance planning versus detailed annual planning. We prepare ourselves and offer our customers input for long term budgets. Preferably, inspections and maintenance program is part of a Service Level Agreement (see above).
The SCALA experts inspect stage machinery by following and register relevant inspection forms. Inspection on safety as well as on critical components. Any risk or broken items observed is registered. In many cases the inspections are directly followed by maintenance.
SCALA will perform safety tests to ensure your stage system is functioning within the applicable safety norms. These tests include load- and break tests, as well as measuring and calibrating of your stage system. The results may give reason for changes or repair.
During maintenance, the components at risk and broken items are replaced. Cleaning, topping up oil, checking lubrication points, exchanging hydraulic hoses, etc. In all cases it is recommended to have critical spare parts on shelve; for efficiency reasons (instant replacement) as well as for effective reasons (prevent downtime).
SCALA will prepare a management report that includes the results of our inspection and maintenance. If justified, SCALA will include recommendations and proposals for improvements or repairs. As well as critical components to be exchanged. This report will be discussed with you to ensure proper follow-up.
SCALA can organize the mandatory SIL3 certifications and re-certifications by a notified body like TÜV. Additionally, SCALA offers her experts with relevant experience and knowledge to support your staff preparing and succeeding this process
Get in contact and learn more about our inspections and maintenance programs. Let’s discuss your concerns about the technical status of your installations to provide a solution!
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